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Frequently Asked Questions
General
How far in advance should I place my order?
Answer :
We recommend placing your order at least 2 hours in advance, especially during peak meal periods or weekends. For larger or catering orders, please order 1–2 days ahead to ensure we can prepare and deliver on time.
What are your delivery hours?
Answer :
Deliveries are made in 2-hour time slots throughout the day. We always try our best to deliver within your selected timeframe, but please allow for up to 30 minutes delay during peak hours or rainy weather. For urgent enquiries, please contact us directly. Tampines: 9858 0265 & North Bridge: 9107 4737
Can I request an early delivery?
Answer :
Early deliveries are subject to restaurant availability. Please call us before placing your order if you would like an earlier delivery time.
What areas do you deliver to?
Answer :
We deliver across most parts of Singapore. However, please note that deliveries to Tuas and Sentosa will have a slightly higher delivery fee, as indicated during checkout, due to longer distances and limited driver availability.
How long will delivery take?
Answer :
Orders are delivered within your chosen 2-hour slot. Please note that unexpected delays (up to 30 minutes) may occur during peak hours or bad weather.
What if my order is incorrect or items are missing?
Answer :
We’re very sorry if this happens. Please contact us immediately at 9858 0265 (Tampines) or 9107 4737 (North Bridge). We’ll do our best to arrange a replacement or resolve the issue promptly.
Can I cancel or change my order?
Answer :
No cancellations are allowed once an order has been placed. However, we do allow changes to delivery dates, provided you contact us in advance.
Can I cancel or change my order?
Answer :
No cancellations are allowed once an order has been placed. However, we do allow changes to delivery dates, provided you contact us in advance.
What payment methods do you accept?
Answer :
We accept PayNow, major credit/debit cards, and in-app payments through our delivery platforms. For catering or bulk orders, bank transfer is also available.
Do you offer catering or bulk orders?
Answer :
Yes! We provide catering and group meal options for events, offices, and gatherings. Please contact us at info@abumubarakmandirice.com for a customized quotation.
Can I request specific delivery instructions (e.g., leave at door, call before delivery)?
Answer :
Yes, you can! Please include any special instructions (like “call upon arrival” or “leave at the door”) in the order notes section at checkout. Our delivery team will do their best to follow your request safely and accurately.
